G-Star Reviews

Very expensive clothes and the poorest quality ever. New jeans that are torn at the 4th time you wear it, buttons that break leaving holes in the jeans, defective zippers and a handful of nightmares.

Where is located the factory?
Really one may think that the quality department is non-existent. If not, they should be fired immediately

G-Star is an example of the worst customer service out there for the consumer. I returned an item and received the confirmation email saying they would process the refund. I had to ring up a month later to ask why and the process was again delayed, finally got a refund over a month later. This error made me look back at previous transactions I had made with G-Star and noticed they had failed to refund two other returns from February 2022. After complaining, they refunded the amount, it took over them over 6 months and they didn't accept responsibility or apologies instead just a generic email about warehouse processing which did not make any sense, so I rang up to complain and they do not offer a call back or a way to escalate the issue to someone more senior.

My jeans came with 3 out of 4 buttons on the fly missing, straight up torn out of the fabric and nowhere to be found. Now it's my job to send this unusable mess back, to get any money back? Do not recommend

I did not get refunded from returend items that i purchased online. I rang customer service who said to expect to receive an email with details of my refund. However, I did not receive email. Disappointing

I have ordered lots clothes from gstar. Last time I ordered two T-shirt’s. I didn’t receive the product. This is not the first time. Order numbers 8105124026 and 8105511457. Very bad experience. I am so disappointed about the company. I didn’t receive the refund yet.

Sizing way to big,when returning takes ages to get a refund, I personally won't order again from them.

I placed different orders - toke forever to receive the package. One item has to be returned - I followed all the instructions printing the return label online, sent back by USPS with tracking number. It's almost a month since the package was sent and they never refunded. Every other week I call customer service and they say something different or ask to wait one more week to investigate. It's seems to me a very ease way to their customers lose the money. They do not deserve us as their customer. BUT if we call our credit card with proof of our loss because they are not honoring the return police - our credit card can refund us. Good luck!

Sizing way off. Bought several pair of pants and all were 33 waist... more like 38... ridiculously way off. All returned. As others have said sizing is wrong.

Purchased cargo pants that were much bigger than they should have been. Online chat said if I order another size they would price match with the sale price, so long as I order the same item, unfortunately they didn’t have that size in stock, so I asked if I could price match against another pair but they refused. Customer experience was poor. Product was clearly made incorrectly as others have cited. In future il stick to purchasing from reputable and ethical brands.

I have always been loyal to this brand and dread to think how much I have spent on G-Star products over the years (most likely in the region of £10,000!). I purchased a pair of 3301 jeans only to find that they became defective after a couple of washes - the stitching around the G-Star belt label had come away and a tear appeared on one of the seams.

I have always seen G-Star as a premium brand, however there appears to be no way to resolve issues such as this! There is no quality control team to return the item to for further investigation and it seems that their customer service team really don't care about customer loyalty or retention.

So here I am saying thanks G-Star, it's been nice knowing you.... you are certainly no longer the premium designer brand that I thought you were! I'm off to find another whom actually care about their customers and reputation!

Update: Thank you for your reply, however the customer service team were unable to assist as the jeans had not been purchased from your own website. It seems that G-Star are happy to allow other stores to sell their products, however the brand is unable to provide any warranty or assistance for when things go wrong. Premium brands should be more than happy to look into quality control issues regardless of where the products are purchased to a) protect their brand and b) to retain and build a loyal customer base.